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Technical Service

Specification Advice & Compliance Guidance.

Practical technical support through the full project lifecycle, from initial specification through to installation, commissioning and handover. So the job passes first time.

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024 7632 8811

Our Technical Service makes specification, installation and compliance straightforward. As the manufacturer, we provide direct access to the people who design, test and build the product, giving architects, contractors, consultants and installers practical answers, complete documentation and hands on guidance at every stage. Whether you're selecting the right product for a fire strategy, preparing submittals for approval or resolving an installation detail on site, our technical team is the single point of contact that sees the project through.

What You Get

What's Included

Specification advice, documentation and hands on guidance from the people who design, test and manufacture the product.

01

Product Selection Guidance

We help you select the right product for the application, aligned with Building Regulations, the tested construction and your project's specific performance requirements.

  • Fire, acoustic, airtight and smoke tested options assessed
  • Aligned with Building Regulations and tested construction
  • Project specific performance requirements reviewed
Get Selection Guidance
02

Specification Support

Clear advice for walls and ceilings including fire performance to Part B, acoustic ratings and thermal considerations. We work with your wall build up details to confirm the right product and installation method.

  • Fire performance to Part B
  • Acoustic ratings and thermal considerations
  • Wall build up details confirmed
Get Specification Advice
03

Full Documentation for Approval

Submittals, datasheets, test evidence summaries, NBS specification clauses and installation method statements, prepared and formatted for your approval process.

  • Submittals and datasheets
  • Test evidence summaries and NBS clauses
  • Evidence simple to present and defend
Request Documentation
04

Installation Guidance

Fixing patterns, clearances, tolerances, substrate requirements and interface details for your site team. Practical guidance that prevents installation issues before they happen.

  • Fixing patterns and clearances
  • Substrate requirements and tolerances
  • Interface details for site teams
Get Installation Support
05

Design Team Coordination

When a project needs bespoke sizing, non standard details or complex wall build ups, we bring in our Design Service. The handover between technical and design is seamless, no repeating the brief.

  • Bespoke sizing and non standard details
  • Seamless handover between teams
  • Complex wall build up support
Explore Design Service
06

Through to Handover

Support doesn't stop at product selection. We assist through commissioning, handover documentation and maintenance guidance, including care and operation information for O&M manuals.

  • Commissioning support
  • Handover documentation
  • O&M manual information
Discuss Your Project
Process

How Our Technical Service
Supports Your Project

From first enquiry through to handover, practical guidance at every stage.

1

Share Your Requirements

Send us your drawings, specifications, performance requirements or questions. We work directly with architects, specifiers, contractors and consultants at any stage of the project.

2

Technical Review & Advice

Our team reviews your requirements and provides clear, practical recommendations, product selection, performance confirmation, installation details and any constraints or considerations.

3

Documentation & Submittals

We prepare the full documentation package for your approval process, datasheets, test evidence, NBS clauses, installation method statements and quality checklists.

4

Ongoing Support

We stay involved through installation, commissioning and handover. If issues arise on site or the specification changes, our technical team adapts quickly.

Scope

What We Cover

Performance, substrates, interfaces and documentation, everything you need to specify and install with confidence.

Fire Performance

Guidance on fire ratings, integrity and insulation performance and alignment with Part B and related standards. We confirm the specified product matches the tested construction.

Acoustic & Thermal

Advice on acoustic ratings and thermal considerations where relevant to the build up. We help you understand how the access solution interacts with the wider wall or ceiling performance.

Substrates & Fixings

Checks and guidance for metal stud, blockwork and concrete substrates. Fixing patterns, clearances and tolerances confirmed against the tested specification.

Frame Interfaces

Detail guidance for picture frames, beaded frames and how panels interface with surrounding finishes. Getting this right is critical for both appearance and performance.

Security & Access

Locking and security options for maintenance access, restricted areas and high traffic environments. We advise on the right hardware and access method for the application.

O&M Information

Care, operation and maintenance information prepared for inclusion in project manuals. Covers handling, cleaning, adjustment and long term maintenance requirements.

Common Questions

Frequently Asked Questions

Everything you need to know about our Technical Service and how we support your project.

Yes. We review your fire strategy, the wall or ceiling construction and the relevant Building Regulation requirements to confirm the correct fire rating and product specification for each location on your project.
Yes. We prepare documentation to suit your approval process, datasheets, test evidence summaries, NBS clauses and installation method statements. If your client has a specific format requirement, let us know and we'll work to it.
Yes. When a project requires non standard sizing, unusual wall build ups or specific performance combinations, our technical team works with the Design Service to develop a compliant solution. You deal with one team, we manage the coordination internally.
Yes. We provide installation briefings remotely or through our On Site Technical Support service. Briefings cover product handling, fixing methods, substrate preparation and compliance requirements specific to your project.
Most standard documentation requests are returned within 1 to 2 working days. Complex submittals or large schedules may take slightly longer, we'll confirm the timeline when we receive your request.
Technical Service covers specification advice, product selection, documentation and remote support throughout the project. On Site Technical Support is the physical extension of that, trained personnel attending site to brief installers, verify installations and support sign off. Both services work together and the handover between them is seamless.
Accredited & Tested

Quality You Can Trust

Independently tested to the highest industry standards for fire safety, quality management, and construction.

UKAS Accredited
Management Systems 0015
ISO 9001
Quality Management
Integrated Management
ISO 9001 / 14001 / 45001
ISO 45001
Health & Safety
ISO 14001
Environmental Management
Constructionline Gold
Verified Contractor
RIBA CPD Provider
Approved Supplier
NBS Source
Listed Manufacturer
Get Started Today

Ready to Specify
Your Project?

Get in touch with our technical team for project support, quotes, bespoke sizes or help with your specification.

3-5 Day Lead Time
Up to 120 Min Fire Rated
Bespoke Sizes Available
Help Me Specify Get a Quote
Quotes returned same day | No obligation | Request a Sample
Or call us: 024 7632 8811
Need help specifying? Chat with Athena from our technical team.
ISO 9001:2015 Quality Management ISO 9001:2015, Quality Management
ISO 14001:2015 Environmental Management ISO 14001:2015, Environmental
ISO 45001:2018 Health & Safety ISO 45001:2018, Health & Safety
UKAS Accredited Management System UKAS Accredited
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