On Site Support

Manufacturer Support on Site, When Your Team Needs It.

Trained technical personnel on site to brief installers, verify openings and fixings, resolve issues and support sign off. Right product. Right place. Right first time.

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Our on site technical support gives your team practical, hands on help during installation. As the manufacturer, we send trained personnel to site to brief installers, check openings and substrates, verify that installations match the tested construction and provide the records needed for Building Control and handover. It's a direct link between the people who build the product and the people fitting it, eliminating guesswork and reducing the risk of non compliant installations. This service works alongside our Technical Support for specification and documentation, and our Design Services for bespoke requirements.

We are the manufacturer. We do not sell direct to end users. Supply is through our trusted distribution network.

What's Included

What's Included in a Site Visit

Practical support from the manufacturer, delivered on site by trained technical personnel.

Installation Briefings

Before work starts, we brief your site team on product handling, fixing requirements and installation sequences. Clear guidance up front means fewer issues during the install.

Opening & Substrate Checks

We verify openings, substrates, fixings and tolerances before panels go in. Metal stud, blockwork, concrete, we check that the prepared opening matches what the product was tested against.

Installation Verification

Once installed, we verify the work matches the tested construction and the design intent. This is the check that gives you confidence at sign off, not just that it looks right, but that it performs as tested.

On Site Troubleshooting

When something doesn't fit or an unexpected detail emerges, we resolve it on the spot with a clear action list. If design changes are needed, we link straight back to our technical and design teams.

Handover Records

Photo records, checklists, installation notes and quality inspection records, documented and ready for Building Control and project handover.

Installer Training

For new teams or large programmes, we provide training sessions covering product handling, installation methods and compliance requirements.

Process

Booking a Site Visit

From initial request to documented records, our on site support follows a clear four step process.

Tell Us What You Need

Site address, dates, scope of work and what support your team needs, installation briefing, verification checks, troubleshooting or sign off support.

We Confirm the Visit

We schedule the visit around your programme and confirm who's attending, what they'll cover and what your team should have ready.

On Site Support

Our technical personnel attend site, carry out the agreed scope and resolve any issues directly with your team. If design input is needed, we link back immediately.

Documentation & Records

After the visit, you receive photo records, completed checklists, installation notes and any follow up actions, ready for your handover pack.

Scope

What We Cover on Site

Our on site teams check the areas that matter most for compliance, performance and programme certainty.

Fire Performance

Alignment with Part B and the tested construction. We verify that fire rated installations meet the specific test evidence and will perform as tested.

Substrates & Fixings

Checks on metal stud, blockwork and concrete substrates. Fixing patterns, clearances and tolerances confirmed against the tested specification.

Interfaces

Where panels and doors meet ceilings, risers and protected corridors, we check the detail. These junctions are where compliance issues most commonly arise.

Security & Access

Lock and security options for maintenance access, restricted areas and high traffic environments. We advise on the right hardware for the application.

Care & Maintenance

Guidance for O&M manuals covering operation, maintenance and long term care of installed products.

Technical inspection of a product on the assembly bench

Technical Support

The Team That Builds It
Supports It

Our technical support comes from the people who design and manufacture the products — not a call centre. Site visits, product selection and installation guidance, direct from Nuneaton.

Site surveys and measuring visits
Help selecting the right product and performance rating
Installation guidance from the people who build it
A direct line to technical — no call queue

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Common Questions

Frequently Asked Questions

Everything you need to know about our on site technical support service.

Can you attend at short notice?

In most cases, yes. We understand that site programmes move quickly and issues don't always come with advance warning. Contact us with the details and we'll do our best to accommodate urgent requests.

What do you check on site?

Openings, substrates, fixing patterns, clearances, tolerances and the installed product against the tested construction. We also check interfaces with ceilings, risers and protected corridors, the areas where compliance issues most commonly occur.

Will you train our installers?

Yes. We provide installation briefings before work starts and can run dedicated training sessions for new teams or large programmes. Training covers product handling, fixing methods and compliance requirements specific to the products being installed.

Do you provide records for Building Control?

Yes. Every site visit produces documented records, photo evidence, completed checklists, installation verification notes and quality inspection records. These are formatted for inclusion in your Building Control and handover submissions.

Can you help if we have bespoke details?

Yes. Our on site team has a direct link back to our design and technical teams. If a non standard detail or bespoke requirement comes up during installation, we can get the right input quickly without delaying the programme.

Is there a charge for on site support?

On site support is provided as part of our service to ensure correct installation and compliance. Contact us to discuss the scope and we'll confirm arrangements for your project.

Manufacturer Support on Site, When Your Team Needs It.