Last updated: March 2026
1. Introduction
Rapid Access ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, contact us, or use our products and services.
Rapid Access is a UK manufacturer of fire-rated access panels, riser doors, loft hatches, and meter overboxes, based in Nuneaton, Warwickshire. We are the data controller for the purposes of applicable data protection legislation.
By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Information You Provide to Us
We may collect personal data that you voluntarily provide when you:
- Submit enquiry or contact forms — including your name, email address, telephone number, company name, and the details of your enquiry
- Request a quotation — including project specifications, delivery addresses, and billing information
- Place an order — including payment details, delivery addresses, and purchase order references
- Subscribe to communications — including your name and email address for newsletters or product updates
- Apply for employment — including CVs, cover letters, and references
- Correspond with us — via email, telephone, or post
Information Collected Automatically
When you visit our website, we may automatically collect:
- Technical data — your IP address, browser type and version, operating system, and device information
- Usage data — pages visited, time spent on pages, click patterns, and referring URLs
- Cookie data — information collected through cookies and similar tracking technologies (see our Cookie Policy for details)
- Location data — approximate geographic location derived from your IP address
3. How We Use Your Information
We use your personal data for the following purposes:
- Processing enquiries and quotations — responding to your requests for information, technical specifications, and pricing
- Fulfilling orders — manufacturing, delivering, and invoicing products you have ordered
- Customer service — providing after-sales support, handling complaints, and managing your account
- Marketing communications — sending product updates, industry news, and promotional materials (where you have consented)
- Website improvement — analysing usage patterns to enhance our website, products, and services
- Legal compliance — meeting our regulatory obligations, including health and safety, tax, and product liability requirements
- Recruitment — processing job applications and managing our hiring process
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Contract performance — processing necessary to fulfil a contract with you or to take steps at your request before entering into a contract (e.g., quotations, order fulfilment)
- Legitimate interests — processing necessary for our legitimate business interests, such as improving our products and services, provided these do not override your rights
- Consent — where you have given clear consent for us to process your data for a specific purpose (e.g., marketing communications)
- Legal obligation — processing necessary to comply with a legal obligation (e.g., tax records, health and safety regulations)
5. Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- Service providers — trusted third parties who assist with IT hosting, payment processing, delivery logistics, and marketing services, bound by contractual data protection obligations
- Professional advisers — solicitors, accountants, and insurers where necessary for business operations
- Regulatory authorities — HMRC, the Health and Safety Executive, or other regulators when required by law
- Business partners — distributors or contractors involved in fulfilling your order, with appropriate safeguards in place
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typical retention periods include:
- Customer records and order data — 7 years from the last transaction, as required for tax and accounting purposes
- Enquiry and quotation data — 3 years from last contact, unless a business relationship is established
- Marketing consent records — retained for as long as consent is valid; withdrawn consent records kept for 2 years
- Job application data — 12 months from the date of application, unless you consent to longer retention
- Website analytics data — anonymised and aggregated data may be retained indefinitely
7. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:
- Encryption — SSL/TLS encryption for data transmitted via our website
- Access controls — restricted access to personal data on a need-to-know basis
- Staff training — regular data protection training for all employees
- Secure systems — firewalls, anti-virus software, and regular security audits
- ISO 9001 certification — our quality management system supports consistent data handling processes
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data where there is no compelling reason for continued processing
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — request transfer of your data to another organisation in a structured, commonly used format
- Right to object — object to processing based on legitimate interests or for direct marketing purposes
- Rights related to automated decision-making — not be subject to decisions based solely on automated processing that significantly affect you
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
9. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. For detailed information about the cookies we use, their purposes, and how to manage your cookie preferences, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Where changes are significant, we will make reasonable efforts to notify you directly, such as by email or through a prominent notice on our website.
12. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
Contact Us About Your Privacy
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please get in touch.
